Card Account

Identity verification and passing KYC
Our bank partners have their own KYC criteria. Documentation must meet their standards based on your local state and government laws. If you do not pass KYC...
Wed, 27 Jan, 2021 at 3:50 PM
My card has been suspended due to negative balance, how can I get it re-activated?
If your account is suspended due to negative balance, you can load funds onto your card and contact Customer Support to get your card reactivated.
Wed, 1 May, 2019 at 12:05 PM
How do I update my account with a change of address?
You can update all of your account information from your account dashboard under Profile information.  If you have already completed KYC identity verificati...
Wed, 27 Jan, 2021 at 3:52 PM
Is there a fee for card account termination?
If you decide to cancel your account, you will need to withdraw any remaining funds before we can close your account. After you have done so, contact Custom...
Wed, 27 Jan, 2021 at 3:52 PM