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General
Getting Started
7
Getting started — how to deposit, complete KYC, and get your card!
Do I need to deposit before my card will be sent?
How do I make my initial cryptocurrency deposit to fund my card?
I created my account and deposited — when will I receive my card?
What are the different card types/options available?
View all 7
Eligibility And Global Availability
4
Where is the card available globally, and who can enroll?
Can I enroll using a business name?
Can I have multiple cards?
When does my card expire?
Deposits And Withdrawals
8
I sent a cryptocurrency deposit to my card, but don’t see funds in my account. What should I do?
How do I view my card account activity?
How long does it take for a deposit to complete and arrive in my account?
What is the minimum and maximum amount of money that I can deposit to my card balance?
Where can I find the destination address (and memo/tag) I need in order to deposit cryptocurrency to my account?
View all 8
Card Account
4
How do I complete identity verification and pass KYC?
My card has been suspended due to negative balance, how can I get it re-activated?
How do I update my account with a change of address?
Is there a fee for card account termination?
Card Activation and Setup
3
How do I activate my physical (plastic or metal) card?
How do I setup or change my PIN number?
Are the card numbers different for the virtual and physical cards?
Card Network And Transactions
13
Where can I use my card?
Can I use my card at ATMs to withdraw cash?
Which bank issues the card?
Do I need good credit to qualify for a card?
Can I use my card to gamble online?
View all 13
Card Security
5
What happens if my card is lost or stolen?
What type of fraud detection does my card employ? What is my liability for a lost or stolen card?
How secure is my account?
Does my account support two-factor authentication (2FA)?
Why does my account automatically log me out after five minutes of inactivity?
Help Desk Software
by Freshdesk Support Desk
