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Knowledge base
General
Getting Started
7
Getting started — how to deposit, complete KYC, and get your card!
Do I need to deposit before my card will be sent?
How do I make my initial cryptocurrency deposit to fund my card?
I created my account and deposited — when will I receive my card?
What are the different card types/options available?
View all 7
Eligibility And Global Availability
4
Where is the card available globally, and who can enroll?
Can I enroll using a business name?
Can I have multiple cards?
When does my card expire?
Deposits And Withdrawals
8
I sent a cryptocurrency deposit to my card, but don’t see funds in my account. What should I do?
How do I view my card account activity?
How long does it take for a deposit to complete and arrive in my account?
What is the minimum and maximum amount of money that I can deposit to my card balance?
Where can I find the destination address (and memo/tag) I need in order to deposit cryptocurrency to my account?
View all 8
Card Account
4
How do I complete identity verification and pass KYC?
My card has been suspended due to negative balance, how can I get it re-activated?
How do I update my account with a change of address?
Is there a fee for card account termination?
Card Limits And Fees
2
What are the fees to use the card in the United States?
Are there any daily limits on the ATM and POS (merchant) dollar amounts or number of transactions?
Card Activation and Setup
3
How do I activate my physical (plastic or metal) card?
How do I setup or change my PIN number?
Are the card numbers different for the virtual and physical cards?
Card Network And Transactions
13
Where can I use my card?
Can I use my card at ATMs to withdraw cash?
Which bank issues the card?
Do I need good credit to qualify for a card?
Can I use my card to gamble online?
View all 13
Card Security
4
What happens if my card is lost or stolen?
What type of fraud detection does my card employ? What is my liability for a lost or stolen card?
How secure is my account?
Does my account support two-factor authentication (2FA)?
Unbanked
Working With UNBNK
5
Where can I withdraw UNBNK to (where does it trade)?
How do I withdraw UNBNK from my Unbanked account?
Do any deposits require both the address and memo/tag field being set? (XLM/UNBNK/XRP)
Why is my Unbanked balance changing?
Is there a way to get a waiver for the monthly fee?
Bank Account
10
Bank Account Limits (United States Account Holders)
What are the Bank Account Fees (United States)
Do I need to pass KYC to get a bank account?
Is my money FDIC insured when I open a bank account?
Can I transfer funds from my bank account to my BlockCard balance?
View all 10
Staking Rewards
1
How do I stake UNBNK to earn crypto back rewards?
Unbanked Yield
4
What Is The Fantom Chain?
Getting Started With Unbanked Yield
Using a Metamask Wallet With Unbanked Yield
Improving Gas Fees And Modifying Transactions
Help Desk Software
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